Tackling Bottlenecks (one at a time)

Last time I was kiting, this past summer, my wetsuit legs were curling up and my legs were getting sunburned.

It was a small problem, but it was there, nagging at the back of my mind. "If only this were fixed, everything would be just right."

Yesterday, I rode with my new wetsuit. Woo! No curling. Yet my happiness was short-lived.

I started noticing that my booties were filling up with excessive amounts of water. Same booties I have been riding with for years, same amount of water, but now that the wetsuit was not bothering me, the booties were.

Pesky bottlenecks. You fix one, another one surfaces.

But it struck me then – this is what we face in our business processes every day. Even though the data may be there staring us in the face, we may not be able to see the next bottleneck until we address the first one.